This policy explains how LAKAY AGENCY, a service of 509lakay LLC ("we"), collects and uses personal information through this website and our interpreting services.
Who we are
509lakay LLC, 2012 Otley Ave, Perry, Iowa 50220, USA. Contact: support@509lakay.com.
What we collect
- Organizations requesting interpreters: name, organization, email, phone, appointment date, time, place or platform, type of service, billing contact and the details you choose to give.
- Interpreter applicants: name, contact details, city and state, languages, training, experience, availability, equipment, optional CV, and your confirmations.
- Contact form: name, email and message.
- Technical data: a session cookie needed for the forms to work, and a one-way scrambled (hashed) version of your IP address kept for up to 30 days to block spam. We use no advertising or tracking cookies.
Please do not send patient names, medical details, immigration case numbers or other sensitive information through our web forms. When an assignment needs such information, we collect only what is necessary, directly from the client.
How we use it
- To prepare quotes, schedule interpreters, invoice and answer questions.
- To evaluate applicants, test language skills, offer assignments and pay interpreters.
- To keep our services secure and prevent fraud and spam.
- To meet legal, tax and accounting obligations.
Who we share it with
- The interpreter assigned to an appointment receives only the information needed to do the job, and is bound by a written confidentiality agreement.
- Service providers that run this website and our email (for example our web host), only to provide their service to us.
- Authorities, when the law requires it.
We never sell or rent personal information.
Health information (HIPAA)
When we interpret for a healthcare provider covered by HIPAA, we act as its business associate. Protected health information is then handled under a Business Associate Agreement and used only to provide the interpreting service.
How long we keep it
- Client requests and invoices: as long as needed for the service and for tax records (generally 7 years).
- Interpreter files: while you work with us and up to 3 years after; rejected applications are deleted after about 12 months.
- Contact messages: up to 2 years.
Security
Access to the administration area is password protected and limited to authorized staff. Uploaded CVs are stored in a protected folder that cannot be opened from the internet. No system is perfectly secure, so please share only what is needed.
Your choices and rights
You can ask to see, correct or delete your information, or withdraw your consent, by writing to support@509lakay.com. We answer within 30 days. Depending on where you live (for example California, other U.S. states, or Canada under PIPEDA or Quebec's Law 25), you may have additional rights, and you will not be treated differently for using them.
Text messages
If you agree to receive text messages about assignments, message and data rates may apply. Reply STOP to stop or HELP for help. Your consent to texts is not a condition of working with us, and we do not share mobile numbers for marketing.
Children
Our website is not intended for children under 13 and we do not knowingly collect their information. Interpreter applicants must be 18 or older.
Changes
We may update this policy. The date below shows the latest version.
Version: 2026-10-23